S&You recruitment & selection

Onze klant biedt IT-oplossingen aan voor bedrijven. Onsite bij de klant Proximus assisteer je het inplannen van netwerkmigraties (van ISDN lijnen naar fiber). Jij zorgt voor de coördinatie van het hele field service proces op technisch en administratief vlak:
<ul>
 <li>prioriteit geven aan de opdrachten</li>
 <li>dispatching</li>
 <li>in de verschillende systemen de taken en benodigdheden registreren, zodat de field service engineers op een zo efficiënt mogelijke wijze worden ingepland</li>
 <li>proactief de klanten, partners en betrokken interne departementen op de hoogte houden</li>
 <li>opvolging van interventies en escalaties</li>
</ul>

helpdesk 2nd line

contract-type-direct-hire

experience-3

jobdomain-construction

jobdomain-legal

jobdomain-purchase

jobdomain-sales

jobdomain-technical

jobdomain-it

jobdomain-logistics

labor-regime-fulltime

Brussel

Interested in working with customers in diverse, cross-governmental sectors?I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians! The position will require: <ul><li>Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems</li><li>Management of alerts raised by monitoring systems according to standard operating procedures</li><li>Perform scheduled health checks of defined IT components</li><li>Apply procedures to restore systems and services</li><li>Provide first line support to internal and external customers via phone, email, and walk-in</li><li>Log and update all alerts and incidents in the ticketing tool</li><li>Take part of emergency and planned interventions and system acceptance testing</li><li>Perform scheduled contingency tests and disaster recovery exercises</li><li>Review technical documentation and contribute to the on-going improvement of the working procedures</li><li>Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)</li><li>Flexibility to cover shift changes with short notice</li></ul>

Monitoring analyst 

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