S&You

<p>For our internal and external customers there is a team responding to all customers request going from technical questions to administratieve questions</p>
<p>The new person is assumed to support our customers with following responsibilities:</p>
<ul>
  <li>Answer to business customers per mail &amp; per telephone, analyse their needs &amp; finding solutions for them;</li>
  <li>Answer to tickets logged for end-users (residential &amp; business users) , analyse issues &amp; propose solutions;</li>
  <li>Ensure the correct dispatching tot he various technical departments;</li>
  <li>Manipulate several IT platforms very fast in order to identify &amp; solves issues very rapidly;</li>
  <li>Ensure a good follow-up of the interventions in the field</li>
  <li>Make administration and reportiong</li>
  <li>Propose improvement solutions in case needed</li>
  <li>Escalate issues and report recurring problems</li>
</ul>

Helpdesk 2nd line

jobdomain-construction

De vacature "Helpdesk 2nd line" is intussen niet meer beschikbaar.