Monitoring analyst

Interested in working with customers in diverse, cross-governmental sectors?

I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.

You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians! 

The position will require:

• Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems
• Management of alerts raised by monitoring systems according to standard operating procedures
• Perform scheduled health checks of defined IT components
• Apply procedures to restore systems and services
• Provide first line support to internal and external customers via phone, email, and walk-in
• Log and update all alerts and incidents in the ticketing tool
• Take part of emergency and planned interventions and system acceptance testing
• Perform scheduled contingency tests and disaster recovery exercises
• Review technical documentation and contribute to the on-going improvement of the working procedures
• Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)
• Flexibility to cover shift changes with short notice

Job Requirements

• 3+ year of experience providing IT 1 st Level Support
• 1+ year of experience on Networking specific Support (focus on Monitoring activities)
• Technical degree or equivalent experience
• Good knowledge of network topologies (LAN/WAN) and troubleshooting
• General knowledge and operating experience in TCP
• Experience with networking monitoring tools
• Ability to efficiently troubleshoot monitoring alerts and identify root causes
• Good knowledge of Unix/Linux/Windows
• Experience with Ticketing Tools and standard Office applications
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
• Knowledge of scripting is a plus
• Good understanding of infrastructure support
• Ability to follow strictly operating procedure, strong sense of customer service, ability to multi-task, ability to work in a multinational and multicultural environment
• Team-oriented / team player / Expresses information and ideas effectively
• Language requirements: Ability to read, write and speak English is mandatory, French is desirable.
• Ability to work in a shift work environment. Flexibility.

• Competitive salary and benefits package,including:
• Shift premium;
• Meal Vouchers, Ecocheques;
• Hospitalization and group insurance;
• Extra vacation days;
• Opportunities to learn and develop training programs;
• Personalized career path within the organization.
• Exposure to an international environment as part of a multicultural team spread across Europe.