S&You recruitment & selection

Interested in working with customers in diverse, cross-governmental sectors?I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians! The position will require: <ul><li>Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems</li><li>Management of alerts raised by monitoring systems according to standard operating procedures</li><li>Perform scheduled health checks of defined IT components</li><li>Apply procedures to restore systems and services</li><li>Provide first line support to internal and external customers via phone, email, and walk-in</li><li>Log and update all alerts and incidents in the ticketing tool</li><li>Take part of emergency and planned interventions and system acceptance testing</li><li>Perform scheduled contingency tests and disaster recovery exercises</li><li>Review technical documentation and contribute to the on-going improvement of the working procedures</li><li>Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)</li><li>Flexibility to cover shift changes with short notice</li></ul>

Monitoring analyst 

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