Monitoring analyst

  • locatie:1140 Brussel
  • jobcategorie:IT
  • Contracttype:vaste job
  • werkregime:voltijds
  • werkervaring:3-5 jaar
  • Laatste aanpassing:
    09/01/2024 13:13

Wat zal je job inhouden?

Interested in working with customers in diverse, cross-governmental sectors?

I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.

You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians! 

The position will require:


  • Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems
  • Management of alerts raised by monitoring systems according to standard operating procedures
  • Perform scheduled health checks of defined IT components
  • Apply procedures to restore systems and services
  • Provide first line support to internal and external customers via phone, email, and walk-in
  • Log and update all alerts and incidents in the ticketing tool
  • Take part of emergency and planned interventions and system acceptance testing
  • Perform scheduled contingency tests and disaster recovery exercises
  • Review technical documentation and contribute to the on-going improvement of the working procedures
  • Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)
  • Flexibility to cover shift changes with short notice

Profiel

Job Requirements

  • 3+ year of experience providing IT 1 st Level Support
  • 1+ year of experience on Networking specific Support (focus on Monitoring activities)
  • Technical degree or equivalent experience
  • Good knowledge of network topologies (LAN/WAN) and troubleshooting
  • General knowledge and operating experience in TCP
  • Experience with networking monitoring tools
  • Ability to efficiently troubleshoot monitoring alerts and identify root causes
  • Good knowledge of Unix/Linux/Windows
  • Experience with Ticketing Tools and standard Office applications
  • Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
  • Knowledge of scripting is a plus
  • Good understanding of infrastructure support
  • Ability to follow strictly operating procedure, strong sense of customer service, ability to multi-task, ability to work in a multinational and multicultural environment
  • Team-oriented / team player / Expresses information and ideas effectively
  • Language requirements: Ability to read, write and speak English is mandatory, French is desirable.
  • Ability to work in a shift work environment. Flexibility.

Aanbod

  • Competitive salary and benefits package,including:
  • Shift premium;
  • Meal Vouchers, Ecocheques;
  • Hospitalization and group insurance;
  • Extra vacation days;
  • Opportunities to learn and develop training programs;
  • Personalized career path within the organization.
  • Exposure to an international environment as part of a multicultural team spread across Europe.

Solliciteer voor deze job

Dit bestandstype is niet toegelaten.

S&you, een divisie van Synergie Belgium, is HR-expert in de werving en selectie van gespecialiseerde bedienden en kaderleden in productie, logistiek, engineering, preventie en milieu, HR, sales en marketing. Wij geloven dat sterke bedrijven worden gebouwd met sterke werknemers.

Contacteer Annelies

Indien je meer info wil over deze vacature, aarzel dan niet om contact op te nemen.

  • annelies.janssens@sandyou.be
  • 02 416 22 64